IT Services for Niagara Businesses
Bowes IT Solutions is a Niagara based Managed Service Provider (MSP) specializing in IT support, cybersecurity, Microsoft 365, and managed IT services for small and medium businesses.
IT Support & Managed IT Services for People, Not Just Computers
For over 20 years, Bowes IT Solutions has been the trusted IT support and managed services provider in Niagara. Based in the heart of the Niagara Region, we proudly serve businesses in St. Catharines, Niagara Falls, Welland, and beyond with reliable technology solutions that help people work better.
Founded in 2003 by Glen Bowes, an IT professional with more than 30 years of experience, Bowes IT Solutions was built on one simple foundation, great IT support is about people first, technology second. Our team focuses on honest advice, proactive service, and fast, friendly support that keeps your business running smoothly.
We provide Managed IT Services, Helpdesk & Remote Support, Cloud and Microsoft 365 Solutions, Cybersecurity, Backup & Disaster Recovery, and Network & VoIP management, all customized for your organization’s unique needs. Whether you’re a business, non-profit, or professional firm, we deliver dependable IT that grows with you.
Our mission is simple, we support people and their work through technology.
With Bowes IT Solutions, you get a local partner who knows your business, keeps your systems secure, and helps your team stay productive. So you can finally stop thinking about IT and focus on what you do best.
Why Choose Us?
Local, approachable team
No call centres. When you get in touch, you reach someone who knows your setup and cares about keeping it running smoothly
Proactive, managed IT
We don’t wait for things to break. We monitor, patch, and plan, so you avoid downtime before it even starts
20+ years in Niagara
We’ve helped local businesses stay productive, secure, and stress free since 2003
Responsive, professional support
We take your business as seriously as our own. When you need help, we do it right and we do it fast.
What we do
IT Helpdesk & Support
Get solutions in minutes, not days, by phone, email, or on-site.
Managed IT Services
We monitor, patch, and protect every device 24/7, so you don’t have to.
Cybersecurity
Endpoint Detection & Response + SOC monitoring to stop ransomware before it starts.
Microsoft 365 & Cloud
Migrations, licensing, and automation tailored for Canadian privacy laws.
Networking & VoIP
Rock-solid Wi-Fi, switching and phone systems that scale as you grow
Backup & Disaster Recovery
Full image backups and cloud failover for true business continuity.
Frequently asked questions
These are some of the questions potential new clients as us all the time.
Are you based in Niagara or do you just service Niagara?
Bowes IT is and always has been based right here in Niagara. We’ve been based in Welland since we opened in 2003. Unlike many other MSPs you’ll find in a web search, we live and work in Niagara and offer our services outside of the Niagara Region as well, not the other way around.
Do you work outside of Niagara?
Yes, we provide managed IT services across southern Ontario and Canada. We work with organizations with staff located from BC to Newfoundland and Labrador. We even store computers for them so that we can quickly ship a ready-to-use computer when a new person joins their team. If we need physical access to a device, we arrange to have it shipped to us for repair, send a partner IT company onsite, or drive or fly to them ourselves. We solve problems, not matter what it takes.
Are you available to come onsite, or do you only work remotely?
Our staff are all from Niagara and visit clients here every day. We also work remotely when it makes sense to do so. Our IT support tools let us access your computers anytime from anywhere so that we can quickly solve problems and let you and your team get back to work.
Do you supply computers and other IT equipment?
Yes, we do. We have accounts with just about all Canadian IT suppliers, and we shop for the best prices and equipment available. Our team selects the right equipment for you so that we always provide the right solutions — never too little and never too much.
Is our business too big or too small for you to work with?
Our specialty is working with small and medium-sized businesses (SMEs). On the small side, we work with 4 or 5 employee businesses and on the medium side, we work with organizations with over 150 employees. If you’re a good fit for us, and we’re a good fit for you, we will give you the best experience possible, regardless of your size.
How do we get started?
We usually have a brief meeting with potential new clients to get an overview of your business, your IT systems, and the challenges you face with them. If we don’t think we’d be a good fit for you, we’ll tell you at this point before proceeding and wasting anyone’s time. Every business and IT setup is unique, so if we’re a good fit for you, we’ll suggest next steps that make the most sense for your specific needs. Often, that involves a visit to fix an immediate problem, a proposal for ongoing service, and/or any other measures that will make your quality of life with your IT better.