The biggest benefit I see since moving to Bowes IT Solutions is that when I have an issue, I get an immediate response no matter when I reach out. If it is something that cannot be taken care of immediately, it is still taken care of in short order.
I feel the customer service is exemplary. I have never felt overcharged or taken advantage of. In fact, I feel that there have been instances where a swift fix for a simple issue was completed without a charge. That shows that Bowes IT truly cares about their customers.
If someone was on the fence I would tell them that Glen is a pleasure to work with and that he goes above and beyond to make his customers feel like they are available to them, and that Glen is an honest individual. If there is something they are not sure about, they take the time to look into the issue and come back with a valid solution.
In closing, I always feel a hundred percent confident in recommending your services anytime someone asks me if I know someone in IT that can assist them.