Since moving to Bowes IT Solutions, our biggest benefit has been fast service. We routinely receive prompt follow up on service calls, typically on the same day. Bowes IT solutions works with us on site until the issue is resolved. Previous firms would take much longer and require multiple site visits.
We would strongly recommend Bowes IT Solutions to anyone looking for a new IT Firm.
Glen takes the time to listen and respond’s accordingly to our IT requirements. I definitely recommend Bowes IT Solutions. Let’s put it this way, I’m not even considering looking at another IT firm. If you’re on the fence, call and talk to Glen. You’ll be convinced.
Bowes IT Solutions is a pleasure to work with. Glen’s promptness of service and his ability to help us make decisions through educating and advising us on the best solution for our company within our budget is also helpful. Bowes IT is fast, reliable, honest and affordable.
The convenience of immediate assistance during a crisis is the single biggest benefit to us here at Gate Way of Niagara. Bowes IT is very personable and takes the time to understand each individual, and their requirements to achieve the best result.
I would say we’ve had nothing but a great experience working with Bowes IT Solutions and would highly recommend working with Glen and his team. We have had nothing but great success.
I can’t even remember when we started working with Bowes IT, it’s been so long. The nice thing about having Bowes IT on board is knowing that we are covered. Glen and his team are easy to reach and seem to be able to get any problem fixed in short order to keep us working. We appreciate having Bowes IT as part of our team to maintain our server, workstations, personal computers, etc.
Not having to unplug my computer and drop it off is a huge benefit in working Bowes IT Solutions. The service is provided at my place of business remotely which is very convenient!
With other companies that worked on my computer, I had to drop off and wait for close to a week or more, often with the problem not corrected upon its return, or with more problems.
I would tell others to jump off the fence and call Bowes IT.. Glen is honest, prompt, convenient, easy to talk to, questions are answered in layman’s terms instead of computer lingo, and ALWAYS provides solutions to my computer problems! Thank you Glen Bowes.
I have not worked with many IT companies, but I appreciate the fact that you are very prompt in responding to our issues. In our office, if our system goes down, we need someone who can fix the issues ASAP, and Bowes IT Solutions has been able to do that.
I was pleased with the fact that you and your team always took the time to explain the issues we had in simpler terms. We also greatly appreciated that if something did not work out quite right after the initial setup, you were very quick to come back and you stayed until the problem was resolved and everything worked as it should. This is a great asset I would look for in an IT company.
I would encourage anyone who needs IT help or services to contact Bowes IT Solutions. You and your team are friendly, very knowledgeable and quick to respond to customers’ concerns. You offer various solutions and options for your clients at fair costs, without attempting to “up-sell” unnecessary options.
Glen is familiar with our association and the not-for-profit world, as well as our needs to be able to service our members. The “wait time” was much longer with others. Glen understands being down is “dead in the water” for us. He makes it a priority to get us back up and running quickly. The difference with Bowes IT, is that Glen cares about his clients. He wants to get you the best prices, and the best service and he can do this honestly and effectively, delivering great service, time after time, with professionalism.
Glen offers personal and friendly service and is always up for a ‘bit of a chat’ about our issue before visiting our facility. The remote assistance when appropriate is a huge plus, along with the quick response time. Don’t hesitate to call Bowes IT. They are not high pressure sales and will work within your needs and means.
The biggest benefit I see since moving to Bowes IT Solutions is that when I have an issue, I get an immediate response no matter when I reach out. If it is something that cannot be taken care of immediately, it is still taken care of in short order.
I feel the customer service is exemplary. I have never felt overcharged or taken advantage of. In fact, I feel that there have been instances where a swift fix for a simple issue was completed without a charge. That shows that Bowes IT truly cares about their customers.
If someone was on the fence I would tell them that Glen is a pleasure to work with and that he goes above and beyond to make his customers feel like they are available to them, and that Glen is an honest individual. If there is something they are not sure about, they take the time to look into the issue and come back with a valid solution.
In closing, I always feel a hundred percent confident in recommending your services anytime someone asks me if I know someone in IT that can assist them.
I have been able to rely on Bowes IT Solutions for 15 years. All calls have been responded to, my computer issues resolved – big or small. The fact that I have never had to deal with another computer company in all these years speaks volumes. I am so happy with the services provided. Thank you!
In the 15+ years that we have worked with Bowes IT Solutions, Glen and his team have kept our law firms’ technology working like clockwork. We have not had any appreciable downtime in all of those years, and Glen has solved every problem we’ve thrown at him.
We rent office space with Internet service included. Bowes IT Solutions segregates our network from our tenants, keeping us all safe and secure. I have specific IT requirements such as consistent email signatures and typefaces, Microsoft Word macros at every workstation, and icons laid out on our desktops the way that works best for us. Glen has learned how I want my computers set up and delivers it time and time again.
I have not had to worry about my computer systems in over 15 years. Bowes IT Solutions will give your business that same peace of mind for years to come. I would not hesitate for a moment to recommend Glen and his team.
Bowes IT Solutions is worth giving them a try, with many cost-effective IT solutions, they offer quick, personalized service. Glen is always very responsive and never pushes unnecessary services.
Like most companies we are a software driven business, and matching that with the development of hardware technology can be a moving target, but not when we can rely on expert advice to coordinate our network.
IT maintenance is what keeps our business operating on a daily basis, not to mention through a global pandemic, so developing a relationship with an IT services provider like Bowes IT Solutions, that you can trust with your network and rely on to assist in ironing-out those unanticipated glitches is crucial to our business.
Glen and I met when he was working with another IT company that provided IT support for my last employer. Glen was always dependable and available so when Bowes IT Solutions opened, we hired him right away.
I moved on to the Dilts Piston Hydraulics a few years later and Glen came along for the ride. He has been with us ever since.
When our systems are in trouble and I call, I get a response right away and someone is working on it. We’ve been using Bowes IT Solutions since they opened and wouldn’t go anywhere else.
The greatest benefit of using Bowes IT Solutions is fast response with knowledgeable service. Not being a technical person, Glen and his team speaks to me in common terms I understand and, always follows up to make sure all is running well.
I would tell others, “Go to Glen. He and his team will look after you. He is dependable, will be there asap if he can’t troubleshoot over the phone or through email. His prices are reasonable.” I’ve always been very satisfied with all services.
I love that Glen’s response time is quick and his scope of knowledge is large. I am comfortable working with Bowes IT as Glen always exercises patience with me and my limited computer knowledge. I know I am in good hands as soon as I hear his calm voice and determination to help.
Glen has always responded promptly and taken care of the issues at hand. He follows up and stays on top of the process. I have recently referred several of my clients to Bowes IT — all were very pleased with the service provided – one commented ‘your IT guy is BRILLIANT’! Always happy to refer Glen at Bowes IT!
The single biggest benefit would be the quick and responsive service. When we moved locations, Bowes IT worked lock and step with other renovation crews and the new property owners to make sure our office was great to go for opening. Also the Bowes IT team was fantastic with helping our team adapt to working from home for COVID-19. Much of that was thanks to the infrastructure they had in place already with our team and made the transition very simple during a stressful time in Canada
Answering the call and being able talk to a real human. Not just putting a work order into a system with no response or timeline for completion. If I call Glen or Jason they answer and we have real life conversations, who knew in 2020! Hahaha It is a very refreshing especially with an IT firm.
Bowes IT offer fast tech results with a personal touch.
Since working with Bowes IT Solutions we don’t worry about anything, all of our backups happen automatically and we can just worry about our business. They excel at customer service; when I call or email I get a reply right away and usually an answer immediately.
Glen and his team provide unmatched service at a very reasonable price. You pay for what you need not a bunch of IT that you may never use. They are very responsive.
I have been working with Glen for the last 6 years. From our first interaction, he has proven himself to be a knowledgeable expert who understands the impact of his work on the business owners he services. My first year working with him, my office had a major IT situation while I was out of the country. Glen understood the time sensitivity of having it rectified and worked diligently to ensure it was resolved. His commitment to my business was unparalleled and has continued ever since. Glen has always been professional, timely, and reliable. He is an expert in his field, and I will continue to trust him with my business needs. Thank you Glen!
I have had a working relationship with Bowes IT now into its 5th year. Bowes IT has been an integral part of the success of my small business. Glen and his team are responsive, knowledgeable, friendly, and professional. I appreciate having Bowes IT as part of my small business team!
Glen’s service is very reliable and quick when needed in the middle of a work day! The service is personal – Glen knows your computer and your previous issues, you get to know your IT guy. If I were to say one thing when someone is considering Bowes IT it would be: “Make the switch. It matters talking with someone you get to know and that you can rely on – it matters when you’re in a jamb and need something fixed quick! Glen is your guy!
Bowes IT helps us get systems in place to run smoothly, a real collaboration between them and us with their ability to help us understand what they are doing. What we appreciate about Glen and his team is the prompt response to our problems. We never feel like we are not a priority, and that is wonderful as we are a pretty, small agency.
What we tell others when we refer Glen: The personalized service and their ability to meet your needs every single time. As a charity we don’t have an internal IT position, so we really rely on outside support and Bowes IT has been fabulous for us.
The single biggest benefit of hiring Bowes IT Solutions is prompt, efficient, capable, and helpful service.
Bowes IT responds to messages in a timely fashion which doesn’t always happen with other companies. They also follow up with you to ensure that everything is running smoothly after doing their work.
I would strongly suggest that you give your business to Bowes IT if you want quality, reliable service at a reasonable price.
Bowes IT is an excellent provider of computer/IT consulting services. They have provided me with computer services for several years. They are knowledgeable, efficient, and great to work with. We’ve never had a computer problem that they could not fix. I recommend Bowes IT without reservation.
Glen and staff go above and beyond to help and restore issues ASAP. Either remotely or in person. They understand small firms have a budget and stay within it.
I have used Bowes IT for several projects with excellent results both personally and professionally . I would not hire anyone else.