Phone Systems

For some businesses, managing Covid-19 was a scramble. A company may have never considered work-from-home, but all of a sudden, it became a question of survival. We had already set up many Bowes IT clients for remote data access by way of VPN and cloud services, but phones were another issue.

VoIP is the perfect answer. Two, or more, employees at different locations can take calls, transfer calls between one another, and interact as though they are in the same office. From a callers’ point of view, it’s business as usual. Even if your office is entirely closed, someone is picking up the phone, and a caller can reach any employees’ extension.

We’ve used various Asterisk distros internally for years. Open Source has treated us well, but a commercial partner with active support is the key to bringing this service to our clients. We’ve partnered with a top tier VoIP PBX software vendor and a premium SIP trunk provider to provide either on-site or cloud phone systems.

With successful installations under our belts, we’re ready to roll the service out on a larger scale.

Our phone systems are:

Way low cost compared to PSTN phone systems
Ultra-reliable
Crazy flexible
Vendor and Bowes IT-supported
Perfect for work-at-home, work-at-the office, or a combination of the two
Compatible with stylish modern phones and headsets

And they have some awesome features:

Voicemail, call display, ring groups, all the standard features
Digital receptionists and advanced call flows
iOS and Android apps let you take your extension with you
Integrated instant messaging
Microsoft 365 integration
Auto phone provisioning
CRM and business app Integration
Web Conferencing
Call queues, call reports, call recording
Live chat & talk for websites
Web interface — your extension anywhere
Transfer your phone number, forward your phone number, or get a new phone number
It doesn’t stop there